eCard FAQs
Chinook Arch member libraries have varying membership fees, and set their own loan periods, renewal limits, and overdue fines for library materials. Your home library is assigned based on your home address. Find your library from this list and visit their website for more information.
Chinook Arch Regional Library System serves 33 public libraries in 41 member municipalities across Southern Alberta. You must be a resident of a Chinook Arch member municipality and 18 years of age or older to apply for an eCard.
You will have instant access to all library resources including ebooks, audiobooks, magazines, online courses and research databases. You can also place holds online.
Yes. To start borrowing physical items, visit your nearest Chinook Arch member library and present your eCard number and ID to a staff member.
You can get a physical library card by visiting your nearest Chinook Arch member library and presenting your eCard number and ID to a staff member. Your original eCard number that was assigned to you online will change to a physical card number.
If you change your eCard to a physical library card at a Chinook Arch member library, your accounts will need to be merged to retain access to your holds, borrowed items, and online services. To merge your accounts, contact membersupport@chinookarch.ca
Some of the possible reasons for an error are an already existing account, misspelt street names, etc. Please visit your nearest Chinook Arch member library and talk to staff, or email ecard@chinookarch.ca for help registering online.
Some addresses cannot be verified. If this is the case, visit your nearest Chinook Arch member library and talk to staff, or email ecard@chinookarch.ca for help registering online.
Your security settings may be blocking the email. Please check your spam/junk mail folder.
No. Please contact your library immediately to report your lost or stolen card. You will need to replace it in person at your Chinook Arch member library.
Yes, you can! Please visit our Renew Your Library Card page.